Orders & Returns

We hope you love every piece from Casey Jo Paper Co. Here’s everything you need to know about processing, shipping, and returns:

ORDER PROCESSING & SHIPPING

Orders are typically processed within 2 business days. Once your order ships, you’ll receive a tracking number via email. Shipping rates are calculated at checkout based on your selected carrier, method, and location.

At this time, we ship within North America only.

ORDER CHANGES & CANCELLATIONS

Need to make a change? Email us as soon as possible at orders@caseyjopaperco.com. While we’ll do our best to accommodate changes before your order ships, we can’t guarantee updates once it’s been processed.

RETURNS & EXCHANGES

All sales are final, but if your order arrives damaged, defective, or incorrect, please reach out within 7 days of delivery so we can make it right. We’re happy to offer a replacement or exchange when needed.

Questions or concerns? Email us at orders@caseyjopaperco.com—we’re here to help.

LOST OR DELAYED PACKAGES

Once your order is handed off to the carrier, delivery times are out of our hands—but if your package seems lost or delayed, don’t hesitate to reach out. We’ll help however we can.

OTHER QUESTIONS?

We’re always happy to help. Email orders@caseyjopaperco.com and we’ll be in touch soon.